Professional Summary
Creative and design operations leader with 18+ years of experience and 4+ years leading Design, Animation, and 3D for global customer education in a regulated MedTech environment. Builds scalable systems, including resource planning, AI-enabled knowledge tools, and brand and editorial standards, and aligns Creative, Regulatory, Legal, IT, and business-unit partners around shared goals. A designer by trade with a track record of turning complex clinical and technical information into consistent, compliant, high-quality content.
Core Competencies
Leadership & Strategy: Creative Strategy, Team Leadership & Development, Cross-Functional Partnership, Program Management
Operations: Design Operations, Resource & Capacity Planning, Workflow Optimization, Forecasting
Brand & Content: Brand Systems & Governance, Editorial Standards, Visual Storytelling, Learning Experience Design, UI/UX
Regulated & AI: MedTech / FDA-Regulated Content, Regulatory & Legal Review Workflows, AI Strategy & Adoption
Professional Experience
Intuitive Surgical, Inc.
Senior Manager, Multimedia Design | March 2022 – Present
Lead a team of 4 across Design, Animation, and 3D within Customer Learning & Development, setting creative strategy, capacity planning, and talent development for global customer education.
Built and scaled a Smartsheet planning ecosystem from my design team (2022) to all of Multimedia and then department-wide (100% adoption), with live dashboards showing support and effort by business unit, deliverable type, technology, and vertical, plus custom reports and automation for individual work queues and weekly status recaps.
Partner with my Director and a systems administrator to drive adoption of a resource-management tool that tracks time against content (cost-to-content) and integrates with internal AI tools; lead a feedback group of representatives from each business unit to continuously improve it.
Represented all of Multimedia on the 2023–2024 core team that built the foundation of the Customer Learning & Development Smartsheet system, authoring 50+ user scenarios spanning every role from individual contributor to VP, and served as a lead testing partner for the full build ahead of launch.
Created a capacity "health check" model that keeps team workload at or below 80%, preserving bandwidth for urgent requests and reducing errors and burnout.
Promoted 2 of 4 team members from production artist to graphic designer and upskilled the team in AI-enabled workflows and durable technical skills, building stretch goals into annual goals with regular check-ins to encourage proactive thinking and creative exploration within brand constraints.
Led the partnership with IT, Legal, and Regulatory to launch an AI-powered knowledge base for region-specific disclosures and disclaimers, achieving 95% adoption and a 90% reduction in manual reference updates.
Led a 8-person cross-functional team with Regulatory Affairs and global Legal (a partnership of 8+ years) in an FDA-regulated environment to standardize content workflows and set shared KPIs, reducing redundancy and friction. 90% adoption across 60+ employees in 7 departments.
Senior Graphic Designer, Customer Learning & Development | November 2016 – March 2022
Grew from senior individual contributor to creative and operational lead supporting Professional Education and Customer Learning & Development.
Designed scalable instructional templates, standards, and visual systems for global customer education programs.
Translated complex technical and clinical information into clear learning materials across print, digital, interactive, and multimedia formats.
Led projects from discovery through production, coordinating educators, subject matter experts, and production teams.
Standardized workflows and reusable asset libraries for interactive documents, facilitator guides, presentations, and training materials.
Recognized as Educator of the Year (2018) for contributions to Professional Education & Program Services.
As the directly responsible individual (DRI), rebranded the entire training catalog: extended the corporate design system to training and authored an editorial guide and templates for print, eLearning, animation, and video. 100% adoption across 60+ employees in 7 departments.
Apple Inc.
Interactive Graphics Production Artist, Marketing Communications | March 2015 – November 2016
Produced digital graphics, product imagery, and UI assets for high-visibility product and web initiatives.
Improved production workflows, file formats, technical processes, and design standards.
Co-led projects and developed training resources that were used for onboarding.
Rambus Inc.
Digital Production Artist, Marketing | April 2014 – March 2015
Translated complex technical information into clear visual communications for B2B marketing and customer-facing initiatives.
Developed company-wide presentation and marketing standards using scalable templates and visual systems.
Produced product collateral, infographics, trade show materials, and executive presentations.
Urban Legacy Studios
Freelance/Consulting | Jan 2005 – Dec 2020
Ran a multidisciplinary design studio delivering branding, UI/UX, marketing, and presentation design for corporate, education, and creative clients.
Education
B.A., Design Studies — Graphic Design, San Jose State University | 2008
Technology
Smartsheet, Figma, Adobe Creative Cloud (InDesign, Illustrator, Photoshop, After Effects, Premiere Pro, Acrobat Pro), Articulate (Storyline, Rise), Veeva, Agile, 3D & Animation Workflows, AI & Generative AI Tools